Refund Policy

Donation Refund Policy

At Seva Foundation, we appreciate your generosity and support for our social causes. Since we are a non-profit organization and donations are used immediately for project implementation, we have a clear policy regarding refunds.

1. Eligibility for Refund

Refund requests are considered only under the following specific circumstances:

• If a technical error occurred and the donation was deducted multiple times (Duplicate Transaction).
• If an unauthorized donation was made using your card/account without your consent.
• If there was a clear typographical error in the donation amount entered by the donor.

2. Refund Request Timeline

Any request for a refund must be made within 7 working days from the date of the donation. After 7 days, the funds are typically allocated to our on-ground projects and cannot be reversed.

3. How to Apply for a Refund

To request a refund, please send an email to finance@sevafoundation.com with the following details:

• Proof of donation (Transaction ID or Screenshot).
• Date and Time of the transaction.
• Reason for the refund request.

4. Refund Processing

Once your request is received, our finance team will verify the details. If approved, the refund will be processed back to the original payment method within 10-15 working days. Please note that any transaction charges or taxes levied by the payment gateway may be deducted from the refund amount.

5. Tax Exemption Certificates

If a refund is processed, any tax-exemption certificate (under Section 80G) issued for that specific donation will become null and void. You are required to delete/not use the receipt for tax filing purposes.

Contact Information

For any further clarification, feel free to contact our support team:
Helpline: +91 9007458109
Email: support@sevafoundation.com